Frequently Asked Questions

SipaTrack is a simple and privacy-focused package tracking app that helps you organize and track shipments from over 800 carriers worldwide, all in one place.

No. SipaTrack does not require an account or registration. You can start adding and managing your packages without providing an email address or creating a password.

Simply enter your tracking number and select the carrier. You can also use the barcode scanner to add a tracking number without typing it manually.

SipaTrack supports over 800 carriers worldwide, including major shipping companies, postal services and regional carriers.

Yes. You can keep packages from different carriers together in SipaTrack, so you don't need a separate tracking app for every shipment.

SipaTrack uses the carrier's official tracking page to retrieve and display the latest information available for your shipment.

No. SipaTrack does not use a third-party package tracking API. Tracking information comes directly from the carrier's official tracking service.

SipaTrack can help identify the carrier based on the tracking number. If the carrier cannot be identified, you can select it manually from the supported carriers.

Tracking updates depend on the carrier. If there is no new information, the package may not have been scanned yet, the carrier may not have updated its system, or the tracking number may be incorrect. Try refreshing the shipment or checking the carrier's official tracking page.

You can view package information already saved on your device without an internet connection. An internet connection is required to retrieve new tracking updates from carriers.

Currently, SipaTrack does not provide automatic notifications when a package status changes. Because tracking information is obtained directly from the carriers' official tracking pages without using third-party tracking APIs, we have not implemented an automatic notification system for this type of tracking.

SipaTrack is compatible with major local and international courier services, including USPS, UPS, FedEx, DHL, Amazon Logistics, and many more. Simply enter your tracking number and the app will automatically detect the carrier.

No. SipaTrack does not scan your email, Gmail account, messages or inbox to find shipments. You add and manage your packages yourself.

Your package information is stored locally on your device. SipaTrack does not require an online account or a remote database to manage your shipments.

SipaTrack is designed with privacy in mind. Your package information is managed locally on your device, and we do not sell your tracking information. For complete details about data and privacy, please see our Privacy Policy.

Your locally stored package data is removed when the app is uninstalled. If you created a backup beforehand, you can use that backup to restore your packages later.

Yes. You can export your package information to a backup file and restore it later from the app's settings. Backups can also be used to move your packages to another device.

Replace removes your current packages and restores the packages from the backup. Merge keeps your current packages and adds the packages from the backup.

Yes. SipaTrack is free to download and use. The app also offers Premium features for users who want additional benefits, including an ad-free experience.

Premium unlocks additional features, removes advertising, unlimited trackings and more, giving you a cleaner and more complete SipaTrack experience.

SipaTrack supports over 800 carriers, but some carriers may not yet be available. If you cannot find yours, contact us and let us know which carrier you'd like to see supported.

If you have a problem, question or suggestion, contact us at [email protected]. When reporting an issue, include your device model and a brief description of what happened.